Customer Service Testimonials
Treating Our Clientele With Respect & Courtesy
Watsonville, Freedom, Aptos, Capitola, Santa Cruz
This is the type of shop where you can speak directly to the technician who’s working on your vehicle. Whether it’s owner Edgar or the other techs, all are friendly, easy going, and approachable. “We care about our customers, and after a while they’re more like family,” says Edgar. “There’s no salesman (service advisor) up front to up-sell you services or repairs you don’t need. We’re mechanics: if we say your car or truck needs a power steering pump replacement, or we need to replace a fuel pump, or it needs a clutch repair or service, believe me it does.”
Customer Service Benefits
- Free shuttle service: work, home, school — within the area
- ASE-certified shop: experienced professionals performing all services and repairs
- Warranty: most parts and labor
- Arrange : discounted rental cars with Enterprise Rent-A-Car
- Prioritize service and repairs: safety first — what can wait, what must be done now
- No overbooking: the shop never schedules same-day appointments if they can’t fit you in
- Referral service: La Rue’s Auto will refer you to another quality shop if they cannot schedule you in
- Overnight garage service: all vehicles left overnight will be stored for safe keeping within the shop’s specious garage — the rare occasion where there is no available storage room, La Rue’s Auto will schedule you in for the next day
- “Hey, we’re nice guys!”